Lyxter

Terms of Service

Last updated: 28 July 2026

These terms govern the use of Lyxter, the AI diagnostic assistant at app.lyxter.ai, provided by Lyxter ApS (CVR 46627571), Bjergegade 58, 6870 Ølgod, Denmark ("we", "us"). By creating a company account or using the service, you agree to these terms on behalf of your company.

1. The service

Lyxter provides AI-generated diagnostic and repair guidance for heavy vehicles and workshop equipment, based on fault codes, symptoms, screenshots, and questions you submit. The service works alongside your existing diagnostic tools; it does not replace them.

2. Professional judgment and safety

Lyxter is an assistant, not a mechanic. All answers are AI-generated guidance and may be incomplete or wrong. Repairs must always be performed and verified by qualified personnel using professional judgment, the vehicle manufacturer's documentation, and applicable safety procedures. Responsibility for any repair, and for the safety and roadworthiness of any vehicle, remains entirely with your company.

Never rely on Lyxter alone for safety-critical decisions (brakes, steering, load handling, or any situation where failure could cause injury).

3. Accounts and seats

A company account is created by its owner, who can invite team members up to the number of seats on the account. A company that has bought no seats of its own - a free or invoiced account - can invite up to the limit that applies to it instead. Either way the limit is shown under Settings, Team before it refuses an invitation.
You are responsible for keeping login credentials confidential and for all activity under your company's accounts.
Accounts are for your company's internal use; do not resell or share access outside your company.

4. Payment

Unless your company is invoiced directly (below), Lyxter is a paid subscription, billed per seat per month through Stripe. Prices are shown at checkout; VAT is applied according to EU rules.
Subscriptions renew automatically until cancelled. You can change seats or cancel any time in the billing portal; cancellation takes effect at the end of the paid period.
Enterprise and other invoiced accounts are arranged separately: Lyxter invoices your company directly, and the number of seats and the monthly message allowance are the ones agreed with you and set by Lyxter. Such an account has no billing portal, so seats, allowance and the end of the agreement are handled by writing to hello@lyxter.ai.
Fair use: your company has a monthly message allowance, shown on the billing page as Messages included; on a subscription bought in the app it is a per-seat quota.

5. Your content and the shared knowledge base

Your chats stay private to your company. Lyxter staff can view them when needed for support, quality assurance, and safety review; staff access is read-only and every access is logged (see the Privacy Policy).
To improve the service for all customers, Lyxter learns structured knowledge only from chats: fault codes, AI-written fix summaries and technical lessons, and anonymous counts of whether a fix worked - never your own text, your images, or anything identifying your company. Each fix summary and technical lesson learned from a chat is automatically scrubbed by our software for identifying details (emails, phone numbers, number plates, and identification numbers) before it is stored. What Lyxter learns from your chat is used in your own company's diagnoses at once, but reaches other companies only after Lyxter staff review and approve it, or when it restates knowledge Lyxter had already approved. The AI model itself is never trained on your data. See the Privacy Policy.
To test the AI before changes go live, we may derive an internal test scenario from a real case after removing all identifying details (names, companies, contact details, number plates); the cleaned version is reviewed by staff first, and images are never included.
Company owners and the admins they appoint may upload manuals. Team members may also save manual-like content shared in a chat (pasted manual text, photographed manual pages, or an attached PDF file) to the company's Manuals, but only by confirming the save prompt the app shows - nothing is saved from chat without that explicit confirmation, and a saved item follows the same review and privacy rules as an uploaded manual. Uploaded manuals stay private to your company by default: after review by Lyxter, the AI uses them only in your company's own chats. After approving a manual, Lyxter staff may add a small number of short, AI-written technical lessons distilled from it to the shared knowledge base; each lesson is reviewed first, is written in the AI's own words rather than copied from the manual, and contains nothing identifying your company. A manual itself is shared with other companies only if Lyxter explicitly decides to after review, for material that may lawfully be shared. We may reject or remove any upload, and you may delete your company's uploads at any time.
If you enter personal data about someone else - for example a customer's name and contact details, whether under Customers or when documenting a service for one of them - your company remains responsible for that data and for having the right to enter it. Lyxter only stores and processes it on your instructions (see the Privacy Policy).

6. Acceptable use

Do not misuse the service: no attempts to breach security, access other companies' data, overload the systems, extract the underlying models or prompts, or use the service for anything unlawful. We may suspend accounts that do.

7. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may improve or change features over time. If we discontinue the service, we will give reasonable notice and you can export your data.

8. Liability

To the maximum extent permitted by law, our total liability for any claims arising out of the service is limited to the amount your company paid to us in the 12 months before the claim. We are not liable for indirect damages, lost profits, vehicle downtime, or the outcome of repairs (see section 2). Nothing in these terms limits liability that cannot be limited under Danish law.

9. Termination and data deletion

You can stop using the service and cancel at any time. On request from the company owner, we delete the company account and all associated data (chats, members, vehicles, service history, uploaded manuals, and the Stripe customer), except billing records we must keep under bookkeeping law, knowledge-base entries that no longer identify anyone, and a minimal record that the deletion took place, kept so it can be accounted for afterwards (Privacy Policy, sections 4 and 7).

The company owner files that request either from inside the app, under Settings, Company, or on the public account deletion page - the same request, and the second works without the app installed. We confirm within 2 working days and complete the deletion within 30 days; the request can be withdrawn until we complete it, and cannot be undone afterwards. You can also write to hello@lyxter.ai.

10. Governing law

These terms are governed by Danish law. Disputes are settled by the Danish courts, with the City Court of Copenhagen as first instance, unless mandatory law provides otherwise.

11. Changes to these terms

We may update these terms as the service evolves. Significant changes will be announced to company owners by email at least 30 days before they take effect.