Delete your account

This page explains what deleting a Lyxter account removes, what we have to keep by law, and how to ask us to do it. It works whether or not you still have the app installed.

What gets deleted

• The company account and every user account in it, so nobody can sign in again.
• Every chat and diagnosis, including the photos and PDFs attached to them.
• Your vehicles, their service history and service jobs, the priced work documents raised against them, and the manuals your company uploaded.
• The records your company entered about its own customers - under Customers, or on a service job for a customer's vehicle - and the service reports built from them.
• The Stripe customer record, so no further payment is taken.

What we have to keep

• Lyxter's own billing invoices to your company and the amounts on them, which Danish bookkeeping law requires us to keep for 5 years. We do not use them to contact you again.
• Fixes that were reviewed and added to the shared knowledge base stay there. Names, companies, contact details and locations are stripped out before anything is shared, so what remains identifies neither you nor your company.
• A minimal record that the deletion happened - the company name, the date, which of our staff carried it out, our internal reference ids, and counts of how much was removed. We keep it for security and accountability. It holds none of the deleted content.

How long it takes

We confirm your request within 2 working days and finish the deletion within 30 days. Deletion is permanent - we cannot bring an account back afterwards.

How to ask